• Japan (4-7 business days)
• Korea (4-7 business days)
• Australia (7-10 business days)
• The US (7-14 business days)
• Other countries (7-14 business days)

H: Highly unlikely. We prepay custom duty for all European Union countries and many other countries. (Very few merchants do that!) The chance you get charged by the custom is lower than 1%.

H: All our products are original designs. With 10 years of industry experience in China, we independently handle the entire process from design to production, ensuring both craftsmanship and quality.

H: Yes, but with precautions. Always place the bag in aprotective laundry bagto prevent friction damage to the embroidery and prints. For bags with vibrant prints or delicate details, hand washing in cold water is strongly recommended to preserve the design.

H: The white canvas is treated to resist yellowing, but direct sunlight can cause discoloration over time. Always air-dry it in a shaded area (see washing instructions). For stubborn stains, use a mild, bleach-free detergent and spot-clean gently.

H:Our bags are designed for daily use (e.g., groceries, books, or accessories). While cotton canvas is sturdy, we recommend amaximum load of 5-8 kgto avoid straining the seams or handles. For extremely heavy items, consider a reinforced tote style.

H:Fold it neatly and store in a dry, cool place to prevent mildew or creasing. Avoid hanging heavy bags for long periods, as this may stretch the handles.

H:Yes! We offercustomization servicesfor bulk orders. Contact our sales team at [shenliang0630@gmail.com] to discuss embroidery/printing options, minimum order quantities, and pricing.

H:

• Canvas: Thicker, more durable, and ideal for heavy-duty use (e.g., grocery shopping).
• Linen: Lightweight, breathable, and has a natural texture, suitable for casual or elegant occasions (e.g., beach totes, gift bags).

1. Hand Wash Recommended: Use cold water (temperature should not exceed 35℃).
2. Machine Wash Note: If machine washing is necessary, always place the bag in a protective laundry bag to prevent damage to the printed patterns (direct agitation may fade or distort prints).
3. No Bleach: Avoid detergents containing bleach, as they will damage the fabric and embroidery.
4. Detergent Application: Do not pour detergent directly onto the fabric—this may cause localized fading. Dissolve detergent fully in water before adding the bag.
5. Short Soaking Time: Do not soak the bag for extended periods (max 30 minutes) to avoid color bleeding. Rinse promptly after washing.
6. Drying for White Canvas: Never expose white canvas to direct sunlight (it will yellow the fabric). Air-dry in a shaded, well-ventilated area (similar to caring for white canvas shoes).
7. Initial Wash Fading: Dark-colored cotton canvas may experience slight color bleeding during the first wash—this is normal and will diminish with subsequent washes.

Tip: For heavily soiled areas, gently spot-clean with a soft brush instead of scrubbing vigorously to preserve the embroidery and fabric texture.